Terms and Conditions
- Company Overview
FB&F Lifestyle Creations is an online shop retailing clothing, swimwear, gifts, accessories, jewellery, home décor, beauty products and more. FB&F acts as an agent for 3rd party suppliers and have a small range of in-house products. Stock is not kept onsite.
- Delivery Policy
All orders will be processed within 5 to 15 working days after receipt of full payment. A tracking number will be forwarded for tracking of the parcel via e-mail or whatsapp.
We make use of the following courier services and the related costs.
The Courier Guy
- Door to Door Delivery JHB / PTA – R85.00
- Door to Door Delivery All of South-Africa – R85.00
- Door to Door Delivery Nelspruit – R85.00
- Door to Door Delivery Middelburg – R85.00
- Door to Door Delivery Cape Town/Durban Main Centers – R85.00
The Courier Guy – Door to Door Delivery. Delivery address is needed.
- Delivery will be done in 2-15 business days after receipt of payment in our bank account.
- Delivery will be done during business hours.
- Outlying areas may require up to 72 hours for delivery after dispatching – Please track your parcel for an indicative time on delivery.
- Receiver needs to be available for delivery during working hours at the physical address supplied to FB&F Lifestyle Creations.
- Go to http://www.thecourierguy.co.za/, choose package locator, to track the shipment. Shipment will be available online shortly after collection from FB&F Lifestyle Creations or their Suppliers.
- Contact Share Number at (0861) 203 203 for any inquiries.
Get in touch with us for international postage prices.
- Payment Options
You can pay for your order by using the following:
- Visa & MasterCard
- Electronic funds transfer (EFT) & Debit Card
- Cheque Card
- Credit Card
- FB&F Lifestyle Creations details for EFT payments:
FB&F Lifestyle Creations
Branch Code: 250655
Account Number: 62799305026
Send bank approved proof of payment to email@example.com and use your order number as reference. If we sent a manual quote, use your name and surname as reference.
- Card Acquiring and Security
Card transactions will be acquired for FB&F Lifestyle Creations via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
- Customer Details Separate from Card Details
Customer Contact details will be stored by FB&F Lifestyle Creations separately from card details which are entered by the client directly on PayGate’s secure site. For more details on PayGate refer to www.paygate.co.za.
FB&F Lifestyle Creations shall take all responsible steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to information Act 2 of 2002 (PAIA). The PAIA may be downloaded from www.polity.org.za/attachment.php?aa_id=3569.
- Merchant Outlet Country and Transaction Currency
The Merchant outlet country at the time of presenting payment options to the card holder is South Africa. Transaction currency is South African Rand (ZAR).
- Returns, Refunds and Order Cancellations
- Exchanging non-defective product(s)
Within 5 (five)days of your order being delivered to your door, you can exchange the product(s) you ordered for a different size of the exact same product if the requested size is available from the Supplier. Should you wish to process an exchange please send an email to firstname.lastname@example.org(Subject Line: Your order number – Request Exchange).
- Returning incorrect product(s)
As specified in our T&Cs, FB&F Lifestyle Creations and their suppliers will make all reasonable efforts to ensure the product information, availability, purchase price and associated delivery times and fees are accurately reflected on the site.
However, should FB&F or their suppliers deliver the incorrect product(s) to you by mistake please do not remove the product from its original packaging, do not remove the labels or try the product on at all. Please send an email to email@example.com (subject line: your order number – Incorrect Item) within 3(three) working days. FB&F will resolve the error by arranging to collect the incorrect product(s) from you and to deliver the correct product(s) to you as quickly as possible. Please do not try and remedy the situation by placing another order for the exact same product you were trying to purchase.
Unless defective, the following product types may not under any circumstances be returned:
- Non-defective products that have been “made to order”. (You will be notified in the relevant Online Sale if the products are “made to order”.)
- For hygiene reasons, due to their nature: non-defective underwear and earrings. You may, however return swimwear, but we’ll only accept the return if the hygiene strip is still in position and it’s clear the garment has merely been tried on and not worn. We also request that you keep on your underwear when trying on our swimwear.
If purchasing lingerie, please pay attention to the size chart to avoid purchasing the wrong size. I you are unsure about the size or fit, please feel free to contact us for advice.
Cancellation of orders by the client will incur a 20% cancellation and administration fee. If funds have already been paid by the client all bank charges for the application of the refund will be incurred by the client.
- Information on the Website
Whilst every effort is made to update the information contained on this website, neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) (“information”) and shall not be bound in any manner by any information contained on the website. The Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. If you find an error or omission at this site, please contact us.
- Membership and Registration
Registration on our website is free and open to all people who are eligible to enter into contract under applicable law, i.e. you are eighteen years of age or older. If you do not meet this requirement then FB&F Lifestyle Creations may terminate your user access, or suspend any user access to all or part of www.fbflifestyle.co.za without prior notice for any conduct that FB&F Lifestyle Creations in its sole discretion, believes is in violation of any applicable law or is harmful to the interests of another user, third party provider, service provider of FB&F Lifestyle Creations.
- Specific Use
You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify the Website Owner against any loss, liability, damage or expense of whatever nature which the Website Owner or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.
- Disclaimer of Liability
The Website Owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party, as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, or any product advertised on the website. In particular, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever.
- Use of the Website.
The Website Owner does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction. By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website.
15.1 Entire Agreement
These website terms and conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express tacit nor implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website, terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website.
The Website Owner may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the “current version”) and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.
Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
No indulgence or extension of time which either you or the Website Owner may grant to the other will constitute a waiver of or, whether by estoppels or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.
The Website Owner shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.
15.6 Applicable laws
Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of South Africa without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the Magistrate Court of South Africa in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.
15.7 Comments or Questions